How Hoteliers Can Free Up Concierge and Front Desk Staff by Enabling Travelers

Posted by Amie Darboe on Jan 30, 2018 1:27:30 PM

There was a time in the lodging industry where the concierge was king and queen to hotel guests. During those days when options in the Yellow Pages and other directories were overwhelming, guests would turn to a hotel’s concierge to help answer even their most basic local travel questions.

If guests at your property are still turning to your concierge for the same things and at the same rates they did during the days when mobile devices and online search engines weren’t ubiquitous, then you are not best utilizing your staff's time. There are ways to free up your concierge and front desk staff’s time when it comes to their interactions with travelers so they can focus on making the best overall guest experience possible:

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Tags: Marketing Tips & Tricks, Business Advice

Creating Efficiencies and Adding New Revenue Streams for Hotels

Posted by Amie Darboe on Jan 18, 2018 12:54:34 PM

With hotel labor costs and competition in the lodging space steadily increasing, hotels aiming to win market share understand that increasing guest satisfaction helps their bottom line. Accomplishing that goal is often easier than many hoteliers know. The following 

tips show you how to reduce costs while increasing guest satisfaction.
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Tags: Business Advice, Marketing Tips & Tricks

4 Tips for Higher Guest Satisfaction and Earning Top Reviews

Posted by Paige on Jan 9, 2018 11:30:00 AM

As a hotel manager or owner, making sure your guests are happy during their stay is top of mind. Often, energy and resources are focused on the upfront booking process, making sure travelers are checked in and their rooms are clean. This leaves few resources or time to make sure guests have the right information to ensure they enjoy their time on your property and in your city.

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Tags: Marketing Tips & Tricks, Online Bookings, Business Advice

Tips for getting started with the OnceThere Referral Program

Posted by Amie Darboe on Dec 18, 2017 3:12:12 PM

Being a OnceThere Referral Partner lets you earn 10% commission whenever your contacts book activities using your custom referral link. It's an easy way to make extra money to save, spend, or do whatever you do with extra cash. 

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Tags: Marketing Tips & Tricks, Online Bookings

Make Your Tours & Activities Stand Out Online!

Posted by Vanda on Oct 31, 2017 11:15:00 AM

Congrats! You’re finally ready to take online bookings with OnceThere. Whether your business provides anything from foodie tours, kayak rentals or whitewater rafting adventures, you've now taken the first step to advancing your business.

Tour and activity providers on average get 30-40% more bookings after implementing an online booking system. Now, that your business is online and has all this potential to get more bookings, what’s the next step? With over 2,400 tour operators in the industry, you need to position what your company has to offer in the most appealing way possible to travelers.

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Tags: Marketing Tips & Tricks