Tags: Employee Spotlight
There was a time in the lodging industry where the concierge was king and queen to hotel guests. During those days when options in the Yellow Pages and other directories were overwhelming, guests would turn to a hotel’s concierge to help answer even their most basic local travel questions.
If guests at your property are still turning to your concierge for the same things and at the same rates they did during the days when mobile devices and online search engines weren’t ubiquitous, then you are not best utilizing your staff's time. There are ways to free up your concierge and front desk staff’s time when it comes to their interactions with travelers so they can focus on making the best overall guest experience possible:
With hotel labor costs and competition in the lodging space steadily increasing, hotels aiming to win market share understand that increasing guest satisfaction helps their bottom line. Accomplishing that goal is often easier than many hoteliers know. The followingtips show you how to reduce costs while increasing guest satisfaction.
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