Employee Spotlight: Vanda Taupradist, Customer Support Specialist

Posted by Amie Darboe on Apr 5, 2018 10:37:03 AM
Vanda joined the OnceThere team in April 2017. As a member of the OnceThere operations team here, she does everything from help answer customer support questions, build supplier products, manage administrative tasks and plan team offsites. Read on to learn about Vanda, OnceThere's very own panda.
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Tags: Employee Spotlight

Employee Spotlight: Andrew Brouillard, Account Manager

Posted by Amie Darboe on Feb 22, 2018 10:42:38 AM
Andrew joined OnceThere as one of the company's first sales team members in December 2016. When he first got to OnceThere, his primary goal was to bring on new activity providers and help build out the company's sales organization. He now focuses on account management for OnceThere's OnceConnect reservation management tool customers as well as building out the company's distribution arm. 
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Tags: OnceThere News, Employee Spotlight

Improving the Overall Experience for Groups at Hotels

Posted by Paige on Feb 7, 2018 9:30:49 AM

The SMERF (Social, Military, Education, Religious, and Fraternal) category in hospitality is one that is consistently reliable regardless of overall travel trends. Focusing on providing room blocks and packages for groups such as reunions, conferences or weddings can be a very lucrative option for your property. 

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Tags: Lodging Providers, Hotels and Resorts, Group Bookings

How Hoteliers Can Free Up Concierge and Front Desk Staff by Enabling Travelers

Posted by Amie Darboe on Jan 30, 2018 1:27:30 PM

There was a time in the lodging industry where the concierge was king and queen to hotel guests. During those days when options in the Yellow Pages and other directories were overwhelming, guests would turn to a hotel’s concierge to help answer even their most basic local travel questions.

If guests at your property are still turning to your concierge for the same things and at the same rates they did during the days when mobile devices and online search engines weren’t ubiquitous, then you are not best utilizing your staff's time. There are ways to free up your concierge and front desk staff’s time when it comes to their interactions with travelers so they can focus on making the best overall guest experience possible:

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Tags: Business Advice, Marketing Tips & Tricks

Creating Efficiencies and Adding New Revenue Streams for Hotels

Posted by Amie Darboe on Jan 18, 2018 12:54:34 PM

With hotel labor costs and competition in the lodging space steadily increasing, hotels aiming to win market share understand that increasing guest satisfaction helps their bottom line. Accomplishing that goal is often easier than many hoteliers know. The following 

tips show you how to reduce costs while increasing guest satisfaction.
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Tags: Business Advice, Marketing Tips & Tricks

4 Tips for Higher Guest Satisfaction and Earning Top Reviews

Posted by Paige on Jan 9, 2018 11:30:00 AM

As a hotel manager or owner, making sure your guests are happy during their stay is top of mind. Often, energy and resources are focused on the upfront booking process, making sure travelers are checked in and their rooms are clean. This leaves few resources or time to make sure guests have the right information to ensure they enjoy their time on your property and in your city.

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Tags: Business Advice, Marketing Tips & Tricks, Online Bookings

Tips for getting started with the OnceThere Referral Program

Posted by Amie Darboe on Dec 18, 2017 3:12:12 PM

Being a OnceThere Referral Partner lets you earn 10% commission whenever your contacts book activities using your custom referral link. It's an easy way to make extra money to save, spend, or do whatever you do with extra cash. 

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Tags: Marketing Tips & Tricks, Online Bookings

Make Your Tours & Activities Stand Out Online!

Posted by Vanda on Oct 31, 2017 11:15:00 AM

Congrats! You’re finally ready to take online bookings with OnceThere. Whether your business provides anything from foodie tours, kayak rentals or whitewater rafting adventures, you've now taken the first step to advancing your business.

Tour and activity providers on average get 30-40% more bookings after implementing an online booking system. Now, that your business is online and has all this potential to get more bookings, what’s the next step? With over 2,400 tour operators in the industry, you need to position what your company has to offer in the most appealing way possible to travelers.

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Tags: Marketing Tips & Tricks

Customer Spotlight: City on the Side

Posted by Andrew Brouillard on Oct 10, 2017 10:19:00 AM

As the spotlight increases on Colorado and the city of Denver, attracting more visitors from around the world, travelers want to see what all of the hype is about. With the increase in interest, we thought it was fitting to highlight a business who could give you a unique perspective on what all of your traveling buddies have been talking about.

Thus, in this customer spotlight, we spoke with Scott Kirkwood, owner of City on the Side, a Sidecar Motorcycle Tour Operator in Denver. Scott tells us about the inspiration for the business, its challenges, what most excites him about distributing with OnceThere, and what travelers will get out of the City on the Side Ural sidecar tour experience.

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Tags: Customer Spotlight

Benefits of using an online reservation management tool

Posted by Cara on Sep 18, 2017 12:15:00 PM

 

Are you still using pen and paper for your reservations? Do you often realize you do not have access to your notebook at all times? Perhaps you are just tired of answering the phone to take reservations when you’re trying to take care of your business and family. If this sounds like your life, it may be time to switch to an online reservations tool that can help save you time and paperwork! 

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Tags: Reservation Management Systems, OnceConnect Reservation System, Online Bookings